Terms & Conditions

By submitting payment, you acknowledge that you have reviewed your order details and agree to the following Terms & Conditions.

All orders are subject to availability. Orders should be placed at least two (2) weeks in advance when possible. Orders totaling $300 or more should be finalized at least thirty (30) days before pickup.

Orders of $299 or less require full payment to book. Orders of $300 or more require a 50% non-refundable deposit, with the remaining balance due fourteen (14) days before pickup.

Invoices must be paid within 24 hours. An inquiry, quote, or unpaid invoice does not reserve your date. Unpaid invoices will be voided and the date released.

Prices are non-negotiable. Changes requested after booking may result in additional charges.

Payment constitutes acceptance of these Terms & Conditions and approval of the order details shown on your invoice.

Please review your date, pickup time, quantities, flavors, colors, design details, and other specifications before submitting payment.

Questions should be addressed before payment. 

Order changes must be requested within 48 hours of payment and are subject to approval and availability.

Requests to change the pickup/event date are not guaranteed and are subject to availability. Approved rescheduling may require an additional fee. Payments cannot automatically be transferred to another date.

If an order has already been prepared or completed when a pickup must be rescheduled, the order will not be remade and freshness cannot be guaranteed. Cakes, cupcakes, and other baked goods are perishable products, and Bloom & Buttercream is not responsible for changes in freshness, texture, appearance, or overall quality resulting from a delayed or rescheduled pickup.

Any storage instructions provided by Bloom & Buttercream should be followed until the order is collected.

All orders are non-refundable once booked.

If a customer cancels, payments already made will not be refunded. Any credit, transfer, or other accommodation is offered solely at Bloom & Buttercream's discretion.

If Bloom & Buttercream must cancel an order and cannot fulfill it, payments for the unfulfilled order will be refunded.

Orders are pickup only unless delivery or setup has been specifically arranged in advance for an additional fee.

All pickup times are scheduled appointments, not flexible windows. Customers are expected to arrive at their agreed-upon pickup time.

A grace period of 15 minutes is allowed. After 15 minutes, pickup is considered late and may result in the order being rescheduled to the next available time or day.  After 15 minutes, Bloom & Buttercream cannot guarantee immediate availability and the order may need to be rescheduled. Additional fees may apply for same-day accommodation.

Customers are responsible for arriving on time. We are not responsible for delays caused by traffic, weather, or personal scheduling conflicts.

Seasonal preorders may have designated pickup dates and times that cannot be changed.

Bloom & Buttercream inspects orders before pickup. Once an order leaves our possession, the customer assumes responsibility for its transportation, handling, storage, and condition. We are not responsible for damage occurring after pickup.

Orders not collected within 24 hours of the scheduled pickup may be disposed of or resold without refund or credit.

All orders will be invoiced via QuickBooks.  Accepted payment methods include all major credit cards, Apple Pay, PayPal, Venmo, and bank transfer.

All products are handmade, so slight variations in color, size, texture, piping, placement, and design are expected.

Inspiration photos are used as inspiration only. Exact replicas and exact color matches are not guaranteed, including replicas of Bloom & Buttercream's previous work.

Bloom & Buttercream retains creative discretion when necessary while remaining reasonably consistent with the agreed-upon design.

Deeply colored buttercream may stain the mouth, skin, clothing, or other surfaces.

Products are prepared in a home kitchen where common allergens are present and may contain or come into contact with wheat, eggs, milk, soy, peanuts, and tree nuts. We cannot guarantee an allergen-free product.

Customers are responsible for communicating allergen information to anyone consuming the order.

Some products may contain inedible decorations, toppers, picks, supports, or other components. These must be removed before consumption.

For maximum freshness, cakes and cupcakes should generally be consumed within 48 hours and stored at room temperature away from heat and direct sunlight unless other storage instructions are provided.

Customers are responsible for following any storage, freezing, thawing, or serving instructions provided with their order.

Please inspect your order at pickup.

Any concern regarding an order must be reported to Bloom & Buttercream within 24 hours of pickup and should include photographs of the product and the issue.

Because food products are perishable and their handling and storage cannot be verified after pickup, concerns reported outside this period may not be eligible for review.

Reporting a concern does not automatically entitle the customer to a refund, replacement, or credit. Any resolution will be determined by Bloom & Buttercream based on the circumstances.

Bloom & Buttercream is not responsible for delays or inability to fulfill an order caused by circumstances reasonably outside our control, including severe weather, power outages, emergencies, illness, or equipment failure.

If such circumstances affect a confirmed order, we will communicate with the customer as soon as reasonably possible and determine an appropriate resolution.